CLAY GURUS RETURN AND REFUND POLICY

CLAY – In-stock clays are returnable for store credit only, with receipt within 14 days of purchase. No exceptions. All clay returned is subject to a 10% restocking & handling fee.

Purchaser must inspect all clay bags for integrity upon receiving. Returns of torn or dry/hard bag claims are not accepted.

GLAZES – Stock bottled & dry glazes may be returned or exchanged for store credit only if unopened and unused with receipt within 14 days of purchase. Glaze returns for cash/credit will incur a 10% processing fee. After 14 days all glaze sales are final. No exceptions.

SPECIAL ORDER - items, tools, equipment, glazes or clays that we brought in from another manufacturer are not returnable. Clay stored outdoors or in direct sunlight, in the trunk of a car, open bags, torn bags, clay not in original bag or box and sealed with original tie, or ANY returns older than 14 days are not accepted.

 

TEST ALL CLAY & GLAZES BEFORE PRODUCTION OR MAJOR USE.

Claims against manufacturer defects in LAGUNA, or AARDVARK clay. Clay Gurus will replace with the same clay from different batch if found defective. Claims of defects in clay over 50 lbs must be returned in original bags and boxes so batch numbers can be reported to manufacturer. Once a credit is given by manufacturer, a store credit for the clay will be issued to the customer within 48 hours. 

            -Due to the inherent nature of ceramic arts, Clay Gurus  is not responsible for glaze firing defects of dry glazes (bloating, pinholing, running, blistering) or misuse from over/under firing, application or mixing errors. Any claims against defective glaze must include unused glaze portion for testing before it may be accepted for return. We strongly suggest you test fire all glazes/underglazes in small amounts before making large glaze purchases. What may work in one persons kiln, or as shown in a photo on this or other websites is not a guarantee of exact color or results! Thus is the nature of ceramic arts. Please test all glazes and clays in your kilns to see your own results.

Plaster & Raw Materials - All Plaster product sales are final. No returns accepted, no exceptions. Raw material returns will incur a 10% restock and handling fee. After 14 days, all raw material sales are final.

Kilns, Wheels & Studio Equipment - ALL SALES ARE FINAL. ALL EQUIPMENT IS NON-RETURNABLE.

CANCELLATION OF PENDING ORDERS -  For example: You placed an order for a Pugmill or Kiln with a lead time of 4 months, but 2 months in you decided to cancel the order. If you decide to cancel a pending pre-paid order, there will be a 5% processing fee, since we already paid the payment processor fees on your order, you will need to compensate for those fees.

 

Tools and small items are fully refundable within 14 days with a receipt only if in new, unused condition.

 

 

Shipping & Handling or address correction UPS charges are non-refundable and the responsibility of the customer. Shipping charges for the return of goods are the responsibility of the purchaser.